About the Role

Are you ready to take your career to the next level in the fast-paced world of FMCG? Manassen Foods is on the lookout for a detail-oriented and driven Accounts Receivable Officer to support our end-to-end AR processes and keep our operations running smoothly.

What We Offer:

• Innovative Culture: Be part of a forward-thinking company that values creativity and initiative.
• Additional Leave Options: Paid parental leave, study leave, volunteer leave, and time-in-lieu accruals.
• Recognition and Development: Service recognition programs and ongoing training and professional growth opportunities.
• Employee Benefits: Discounts, benefits programs, and novated leasing options.
• Wellness Support: Access to the Employee Assistance Program (EAP), including up to three psychologist sessions annually for you or your immediate family.
• Sustainability Mindset: Onsite free EV charging stations
• Hybrid Working: – Mondays, Tuesdays and Thursdays in the office.

Key Responsibilities:

• Responsible for the full accounts receivable process for designated customers
• Ensure payment allocations are timely, accurate and within terms.
• Manage timely reconciliation of all debtor payments, including following up processing of credits, promotional claims and communication to the customer to rectify any errors.
• Process and approve new credit applications following company policies including appropriate authority signoff for provision of credit terms, appropriate credit checks are performed, and ensuring completeness of information.
• Manage high-volume of customer claims in a timely manner and ensure they are actioned and resolved within an appropriate time-frame.
• Collaborate with customers and internal stakeholders to ensure seamless transactions and foster positive relationships.
• Prepare insightful reports to drive AR performance and manage write-offs.

Skills and Experience:

• Strong team player with a collaborative mindset.
• Must have experience in handling high-volume transactions and large ERP systems.
• Outstanding written and verbal communication skills via email and phone.
• Expertise in collections and claims management in high-volume environments.
• Proven experience in a similar role, preferably within FMCG.
• Proficiency in ERP systems and intermediate Excel skills.
• Exceptional attention to detail, organisational skills, and the ability to meet tight deadlines.
• A “can do“ attitude with the ability to work autonomously and as part of a team.
• A proactive mindset, teamwork spirit, and a professional communication style.